Top 5 Things Tenants Complain About — And How We Handle Them

At Dayan Property Management, we’ve heard it all — from leaky faucets to mysterious noises in the night. The truth is, being a tenant can come with its fair share of frustrations. But a great property manager doesn’t just respond to complaints — we solve them before they become a real issue.

Here are the top 5 things tenants often complain about, and exactly how we handle them to keep everyone happy.

1. Maintenance Requests That Take Too Long

The Complaint:

“I submitted a repair request days ago… why hasn’t anyone shown up?”

Our Solution:

We get it — waiting on repairs is frustrating. That’s why we use a streamlined maintenance system to track and respond to every request quickly. For urgent issues (like no heat or a plumbing leak), we act immediately. For minor issues, we provide realistic timelines and regular updates so tenants aren’t left in the dark.

Our Promise: Clear communication, fast action, and trusted contractors.

2. Noisy Neighbours

The Complaint:

“My upstairs neighbours sound like they’re bowling at 2 AM.”

Our Solution:

Noise issues are tricky, but they matter. We take complaints seriously and investigate both sides. If it’s a recurring issue, we document it and intervene respectfully but firmly. We also educate tenants on quiet hours and expectations in shared buildings.

Our Promise: A peaceful, respectful community for everyone.

3. Lack of Communication from the Property Manager in Boca Raton

The Complaint:

“I never hear back when I call or email.”

Our Solution:

We believe communication is everything. At Dayan, tenants can reach us via phone, email, or online portal — and we always respond within 24 hours (often much sooner). Whether it’s a maintenance issue, a lease question, or just general concerns, we’re here and we’re listening.

Our Promise: Real people. Real answers. No ghosting.

4. Problems With Heating or Cooling

The Complaint:

“It’s freezing in here, and I can’t get the heat to work!”

Our Solution:

BC winters aren’t exactly kind — and neither are sweltering summers. We take HVAC issues seriously. Our team conducts seasonal checks on heating and cooling systems and makes sure every unit is in working order. When something goes wrong, we prioritize these repairs fast.

Our Promise: Your comfort is our priority — year-round.

5. Deposit Disputes After Moving Out

The Complaint:

“They kept part of my deposit — I don’t think that’s fair.”

Our Solution:

We approach deposits with transparency. Before move-in, we do a full walkthrough and share a detailed condition report. When tenants move out, we do another walkthrough — and we always explain any deductions clearly, with photos and receipts if needed.

Our Promise: No surprises, no games — just fairness.

Final Thoughts

Tenants don’t complain to be difficult — they complain because something needs attention. At Dayan Property Management, we’re committed to listening, responding, and fixing problems the right way.

Because when tenants are happy, everyone wins — including the property owner.